Privacy Policy
Last updated: 14 April 2026
1. Information We Collect
When you use DefendWise, we may collect the following information:
- Account information: Company name, email address, and contact details provided during registration.
- Usage data: Training completion rates, phishing simulation results, and platform interaction data.
- Technical data: Browser type, IP address, and device information collected automatically.
- Brand data: Logos, colors, and company branding assets uploaded for white-label configuration.
2. How We Use Your Information
We use your information to:
- Provide and maintain the DefendWise platform.
- Generate white-labeled training materials, reports, and certificates.
- Improve our AI-generated training content and phishing simulations.
- Communicate with you about your account, updates, and support.
- Comply with legal obligations.
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Infrastructure and hosting partners who help us deliver the platform.
- Your MSP clients: Training and compliance data is shared with the relevant subclient organisations as configured by the MSP administrator.
- Legal requirements: When required by law or to protect our rights.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.
5. Data Retention
We retain your data for the duration of your account and for a reasonable period thereafter to comply with legal obligations. You may request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your data. To exercise these rights, contact us at team@defendwise.com.
7. Contact
For privacy-related enquiries, contact us at team@defendwise.com.